At Delight Cabs, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, or contact us directly.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, phone number, email address, pick-up and drop-off locations, and other relevant details provided during booking.

• Usage Data: Information on how you interact with our website (e.g., pages visited, time spent, browser type).

• Device Information: IP address, operating system, and browser details used to access our services.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your ride bookings

• Communicate with you regarding your reservations

• Improve our website and service experience

• Send updates, offers, or marketing communications (only with your consent)

• Ensure the security and integrity of our systems

3. Sharing of Information

We do not sell your personal information. However, we may share your data with:

• Service providers (e.g., drivers or dispatchers) strictly for the purpose of fulfilling your booking

• Legal authorities where required by law or in response to valid legal requests

• Third-party tools we use for website hosting, analytics, or email communication — all of which follow standard data protection practices

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure.

5. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict certain types of data processing

• Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us using the information below.

6. Cookies

Our website may use cookies to enhance your browsing experience. You can modify your browser settings to decline cookies if you prefer, although this may limit some website functionality.

7. Links to Third-Party Sites

Our website may contain links to external websites. We are not responsible for the content or privacy practices of such sites.

8. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Effective Date.”

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Delight Cabs
Email: [email protected]
Phone: +254 722 104 242